Do you Ship Internationally ?

Yes we do, please do ensure that you provide us with the correct shipping address to ensure that we are able to get accurate courier costs from our delivery partners.

Who should I to contact if I have any queries?

You can reach us through the following various methods:

  1. Whatsapp +27 61 584 7050
  2. E-mail info@solarups.shop
  3. Telephone +27 11 516 0189

How do I track my order ?

Orders can be tracked using the Track Order feature on our website, you will need to provide your Order ID and Billing E-mail address.

You may also contact us directly through the following channels:

  1. Whatsapp +27 61 584 7050
  2. E-mail info@solarups.shop
  3. Telephone +27 11 516 0189

How can I cancel or change my order ?

Requests for cancellation of or amendments to an order, prior to delivery, must be submitted in writing to orders@solarups.shop

How can I return a product

You may return goods in the following instances:

  • Within 7 (seven) days of the date of the receipt of the goods if the transaction falls within the scope of Section 44 of the Electronic Communications and Transmissions Act. The aforementioned return policy excludes items contemplated in Section 42(2) of the aforementioned Act; or
  • within the implied warranty period if the product is defective according to the manufactures warranty; or
  • Within 15 (fifteen) business days, if we have wrongly supplied goods off a written order.

You will also find our detailed Returns Procedure under the Terms & Conditions published on our website.

How long will it take to get my package ?

You will receive your goods within 72 hours from us receiving your payment.

What Shipping methods are available ?

Do you provide any warranty ?

All products sold carry the standard manufacturer’s warranty. We will share all warranty documents with each purchase.